Why You? Who are You Anyway?

We are leaders in helping companies do operational reviews to assure them that their business processes are focused and meet high ethical standards. Over the past ten years, we have worked with over 50 companies to help them continuously improve their business processes. Our team of 18 business professionals averages over 20 years in the business. We are nationally deployed but centered in Alachua, a beautiful suburb of Gainesville, Florida.

We come with career experience in such companies as Prudential, American General, Northwestern Mutual, MassMutual, American Express, Great-West, the Princiapl, KPMG, Tillinghast-Tower and Perrin and the Illinois and North Carolina Insurance Departments. We are attorneys, accountants, underwriters, marketing executives, regulators, process improvement experts and compliance directors. We are CLU's, ChFC's, JD's, CPA's, MBA's and FLMI's. We are veterans of scores of operation reviews with scores of companies. We are committed to excellence and to serving our customers with all of our heart.

In our practice, we have been using the Malcolm Baldrige National Quality Award standards to help us identify business policies and procedures that are of world class quality. This means they are customer-focused, data-driven and continuously improved. Following the lead of J. Edward Deming, we have called this approach to assuring the finest quality of business processes. "Process Reengineering," "Continuous Quality Improvement" or "Total Quality Management" over the years. Whatever you call it, its purpose is to reduce rework and customer complaints, engage people on the front lines in helping streamline business processes and in cutting operating expenses and improving your bottom line.

Over the years, we have compiled well over 100 best practices that may work for you or at least give you something to think about. These practices have been organized under six categories:

• Integrity and fairness

• Customer-focused sales and service

• Fair competition

• Clear and adequate customer information

• Fair and timely resolving of complaints

• Ethical supervision and monitoring of compliance

Kalis Consulting can leverage your business issue into an ogoing process of continuous improvement that will point your business to world-class excellence. That's our expertise. We translate the principles above into usable touchstones that will transform your business, strengthen your relationship with your customers and build sales and customer loyalty. Give us a call today.

Ken Kalis

386-462-1074 or email us at kenkalis@gmail.com. 
You’ll be glad you did and so will we.

Our Pledge to You

We will always listen to you carefully, and act in your best interest. We will give you 100% of our expertise and use it to meet your needs, not our own. We will follow up every service we provide you with a feedback mechanism. We will always do our best to help your company build trust in the market place and strengthen customer relationships by helping you build world class policies and procedures. We will treat you as the most important person in our business, because you are.

Kenneth J. Kalis, President

386-462-1074 or email us at kenkalis@gmail.com
You’ll be glad you did and so will we.

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